Overall Experience Reviews For Sport Clips Haircuts of Aurora - Gardens on Havana

These guys do a great job cutting hair but the place smells like mildew. The place needs to be scrubbed down because the smell is extremely bothersome.

First and foremost, I am very happy with the haircut. That is where the positivity ends. I came in today around 1 pm and had to walk through a stylist who was in the doorway having a conversation. I checked in and sat down. The other 2 stylists were working with other clients. The woman at the door went to a both toward the back of the shop and preceded to do paperwork for 5-10 minutes while I waited in plain sight. Finally she came up and grabbed my information, introduced herself as Jess and led me to my chair. She asked what I wanted with my cut and preceded to cut. Halfway through the cut, a lady came in the store and another stylist greeted her as he finished working on his client. The last wanted to speak to the manager, Jess left me in the chair to go talk to this lady instead of skiing her to come back in a few moments. Jess returned and finished my cut. Ushered me to the register and I finished my transaction. Never during the process was I asked if I wanted to upgrade to the MVP. I was not asked about product for my hair. To me it seemed I was an inconvenience to her. If Jess really is the manager I would suggest she stick to the scheduling, finances, and other tasks as her customer service is extremely lacking. I doubt I will return to this location.

I got the MVP however when the stylist asked me to look at the haircut she never offered to show me the back which is customary with men's haircuts. She just asked me how was the length, well it was wet and slicked back so no way of really knowing if it was short enough, or too long etc... I would expect with the MVP they would blow dry your hair and comb it out after washing it so you could see if it was a decent hair cut or not but nope they just leave it slicked back and wet. If this is their Standard Operating Procedure it's poor since your paying extra for nothing. I've been to this store three times and I have been dissatisfied with the overall quality. I've been to other Sports Clips locations in the past and have had great hair cuts and overall experience, hopefully the whole chain isn't going down the same route. If your in a hurry to get a haircut it's OK but your experience might be better elsewhere, It's the details that count.